COVID-19 Navigation: Strategic Guide for Finance Broking Professionals

Executive Summary

The COVID-19 pandemic has significantly impacted the finance broking sector, prompting a shift towards digital platforms, specialised roles, and personalised customer relations. This guide presents a comprehensive review of these changes and provides strategic recommendations for navigating through the pandemic.

Market Analysis

The digitisation of identity verification (VOI) and digital signatures, driven by social distancing rules, is a notable market trend. The shift to digital platforms has proven positive, with the hope that this change would continue beyond the pandemic. However, the competitive nature of broking has intensified, affecting the workload and business demands.

Strategic Opportunities

With the rise of remote VOI and process digitisation, there is a significant opportunity for finance brokers to enhance customer experiences and streamline operations. Furthermore, the increased demand and workload validate the need for specialisation within team roles to optimise efficiency.

Competitive Landscape

COVID-19 has made the finance broking market more competitive. To stand out, businesses need to optimise digital processes and personalise customer service. Forward-thinking firms are embracing digital loan documentations, providing clients with easy access to their documents and accelerating the loan process.

Implementation Strategy

Finance brokers need to invest in digital transformation, including VOI and digital signatures. Developing a team of specialists will also help manage increasing workloads.

Financial Projections

Investments in technology and human resources would likely pay off in the long run by enhancing customer satisfaction, operational efficiency and competitiveness.

Risk Management

While digital transformation brings opportunities, it also comes with risks, including cybersecurity threats. To manage these risks, finance broking firms need to invest in robust security measures.

Success Metrics

Success in navigating COVID-19 can be measured by customer satisfaction levels, efficiency improvements, and gains in market share.