Category Data Infrastructure

As global megatrends such as climate change, technological advancements, and shifting demographic patterns continue to disrupt industries, leaders across sectors are expressing concern that businesses are not moving quickly enough to address these emerging risks. According to a recent survey,…

In customer service, every moment is an experience that matters. Customers demand real-time problemsolving via self-service, directly with an agent, or—as is often the case—they end up with an experience that traverses multiple channels and switches between self- and live…